STATUS: Permanent, full time (35 hours per week)


SALARY: Commensurate with experience and qualifications


The Suswin Housing Navigation Worker is responsible for overseeing the implementation of the program in conjunction with the Suswin Housing Navigation team in order to build relationships with homeless community members, provide advocacy, and assist with connection to benefits and housing.

The primary goal is to evaluate the impact and implementation of a culturally-appropriate Housing First model for the urban Indigenous homeless population in North Bay. The program will assist these clients by helping them move from shelters, public systems, or the street into safe and acceptable housing with supports that are delivered in a culturally-responsive, flexible, and safe manner.

The Suswin Housing Navigation program is funded by the Ontario Trillium Foundation (OTF) through the Local Poverty Reduction initiative. The worker will handle reporting and funding-related duties directly with the Executive Director, who will manage correspondence with the OTF.


The Suswin Housing Navigation Worker will work under the daily supervision of the Program Supervisor, and is ultimately accountable to the Executive Director.


  • Implement, monitor, evaluate, and communicate the results of the Suswin Housing Navigation program
  • Conduct outreach in the community, focusing on those who are most vulnerable
  • Assist homeless community members with accessing resources and making referrals; continue to engage with clients until shelter or permanent housing is obtained
  • Provide advocacy for homeless community members when they encounter barriers
  • Assist in obtaining housing readiness documentation such as identification, social insurance number, and income verification
  • Assist in identifying appropriate housing and completing housing applications
  • Provide transitional support
  • Maintain complete client records, daily activity logs, mileage logs, data tracking systems, and other reports as directed
  • Establish and maintain positive, productive working relationships with mental health programs, shelter programs, police (and other local officials), and providers of services and resources to homeless community members
  • Attend team meetings, case conferences, training workshop, and community meetings as needed
  • Other tasks as assigned


  • Bachelor’s degree in social work or related field or 3 years of relevant experience
  • Strong knowledge of urban Indigenous issues and needs, and experience working with urban Indigenous individuals
  • Experience in compiling and delivering succinct reports in a timely manner
  • Experience in facilitating programming from development to delivery
  • Strong advocacy and/or lobbying skills
  • Basic understanding of severe mental, physical health, and substance abuse issues and symptoms
  • Dealing with clients in a considerate, open-minded, and compassionate manner
  • Strong knowledge of Microsoft Office Suite, reporting databases, and related technology
  • Excellent oral and written communication skills
  • Ability to work as a team member and independently
  • Maintains personal and professional integrity, and handles confidential information with discretion
  • Valid driver’s license with clean abstract, appropriate insurance, and access to reliable transportation
  • Criminal record check is required
  • Ability to work flexible hours

 The closing for applications is September 22nd, 2017 @ 4:30 pm. We would like to thank all interested individuals; however, only those selected for an interview will be contacted.

While we encourage individuals of all backgrounds to apply, those of Indigenous descent will be given preference.

Please forward cover letter, resume and (3) recent references to:

Kathy Fortin – Executive Director

North Bay Indian Friendship Centre

980 Cassells Street

North Bay, ON

P1B 4A6


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